MI Mold Finders -

Terms & Conditions

Payment Policy

I. Inspection Deposits

To begin booking an inspection with MI Mold Finders, an Inspection Deposit must be paid upfront in full. The Inspection Deposit is non-refundable and is the minimum spending requirement for our inspection process. The Inspection Deposit will be applied to the flat rate inspection service fee and sampling strategy.

An Inspection Deposit can only apply to one specific property and its associated inspection appointment. Any subsequent visit to the property is considered a new inspection and will always incur a new inspection service fee, non-refundable Inspection Deposit, and associated minimum spend requirement regardless of prior inspections. MI Mold Finders reserves the right to cease providing any services, including new inspection services or site visits, without fault or penalty, until any such fees and Inspection Deposit(s) have been paid in full.

II. Payment Methods

All payments are carried out online through 3rd party payment processing systems. Transactions for our company are carried out by default through ACH payment links (bank transfer). We accept credit card payments by client request, however there is a 3.5% processing fee associated with this method of payment. We do not accept physically mailed checks for payment.

III. Approvals & Balances

All parties involved in financial decisions must be readily available on a computer with internet access for all scheduled calls including the Pre-Inspection Video Call and Inspection Review Video Call. If all parties are not in attendance on the calls, the calls must be rescheduled, and the Inspection Deposit will be subject to forfeiture.

Full balance for the approved sampling plan must be paid within one week of the Inspection Review Video Call. Samples will not be sent to laboratories and an inspection report will not be delivered until the total balance is fulfilled. Failure to pay the full balance of the approved sampling plan within 1 week from the Inspection Review Video Call will result in forfeiture of Inspection Deposit and samples being discarded. Any new testing and sampling will be subject to new inspection fees (including the Inspection Deposit).

Scheduling Policy

I. Bookings

If you are interested in booking an inspection, notify the Empowerment Team of your decision to move forward by sending an email to info@mimoldfinders.com or by calling our office at 248-422-2633 (leave a voicemail if no answer). From there, you will be sent an email with directions to submit your Inspection Deposit, as outlined in our Payment Policy above.

II. Scheduling Call

Upon successful payment of the Inspection Deposit, you will be provided with a calendar link to set up your Scheduling Call with our Scheduling Team. The purpose of the Scheduling Call is to secure the specific dates and times for your inspection appointment (2 video meetings, one site visit).

To ensure a streamlined scheduling process, please come to the Scheduling Call prepared with full understanding of availability for all decision makers that will need to be involved with the inspection process, including mornings and evenings.

After payment of the Inspection Deposit, we will send you a link to schedule a Scheduling Call at an available time, typically within 1-3 business days. The Scheduling Call takes between 5-10 minutes to complete. By default, the Scheduling Team will be prepared to offer the earliest dates available for your area unless otherwise directed by previously expressed scheduling preferences.

A Scheduling Call is considered successful and complete if the dates and times for all steps of the inspection appointment (Pre-Inspection Zoom, Inspection Site Visit, Inspection Review Zoom) have been finalized by the conclusion of the call. MI Mold Finders cannot schedule in piecemeal and must schedule all of these steps at the same time.

III. Inspection Lead Times

All times are estimates only and MI Mold Finders does not and cannot guarantee that it can schedule any component of the services for (or within) any specific period.

MI Mold Finders' lead time for new inspection appointments is subject to change based on demand and availability. Lead time can range from as little as 1-2 weeks in advance to as high as 6-8 weeks in advance or higher.

Estimates on lead time provided by the scheduling team can change in a matter of days or weeks. It is the responsibility of the prospective client to obtain a current lead time estimate if significant time has passed since they were provided with a time range for lead time.

Anyone who would like to obtain an update on the current lead time may contact the scheduling team by sending an email to info@mimoldfinders.com.

IV. Itinerary

Anticipated arrival window for site visits is between 9-10am local time. Anticipated scheduling for Pre-Inspection Video Calls is one business day prior to the inspection. Anticipated scheduling for Inspection Review Video Calls is the Thursday or Friday following the inspection date. These are estimates and are subject to change based on, among other things, the parties' availability.

If a client is unable to attend their scheduled Pre-Inspection Video Call, all dates for their inspection appointment will need to be rescheduled. Clients must provide at least 1 weeks' notice that their scheduled Pre-Inspection Video Call does not work, or they will forfeit their Inspection Deposit.

If an emergency occurs after the inspection that prevents a client from being able to attend the Inspection Review Video Call, the meeting can be rescheduled but must take place within 7 days of the originally scheduled meeting date. If the Inspection Review Video Call does not occur within this time frame, the client will forfeit their Inspection Deposit and collected samples will be discarded.

The sampling plan must be approved with full balance paid within one week of the Inspection Review Video Call. If the sampling plan is not approved and/or balance is not paid by the 1-week deadline, samples will be discarded, and the client will forfeit their Inspection Deposit. Any continued work or services will require a new Inspection Deposit. MI Mold Finders will not submit any samples for testing until it has received all such fees and payments due.

V. Turnaround Times

Anticipated turnaround time for results and report from the investigation is 4 weeks from the date that the full balance is paid for the approved sampling plan. Specific sample results and/or findings from the investigation will not be discussed or disclosed prior to the release of the full inspection report. Delayed payment will result in delayed results and report.

Samples can be expedited for an additional fee to receive inspection results and report in approximately 2-2.5 weeks from the date of sampling plan payment. All samples collected from an inspection must be expedited for a project timeline to be reduced from 4 weeks to as little as 2-2.5 weeks. Associated fees for expediting samples can be reviewed with the Lead Consultant during the Inspection Review Video Call.

MI Mold Finders is not responsible or liable for any delays outside of its control, including but not limited to its reliance on the services of third parties (including testing labs). In no event will MI Mold Finders be liable because of any such delay, nor shall it incur any further obligation because of such delay. MI Mold Finders is not responsible for any samples that are lost, damaged, or delayed while in transit or outside of MI Mold Finders' control or possession. Nor shall MI Mold Finders be liable for any damaged, contaminated, or compromised samples.

VI. Cancellations

Inspection Deposits are non-refundable. If a situation arises in which you must cancel your appointment, the deposit can be applied towards a future inspection within 6 months of the date that the Inspection Deposit was paid. Otherwise, the Inspection Deposit is forfeited entirely, and any subsequent inspection will require a new Inspection Deposit.

If you must cancel or reschedule your appointment, it is required to provide notice to MI Mold Finders at least 1 week prior to the Pre-Inspection Video Call date. Failure to provide sufficient notice will result in forfeiture of the Inspection Deposit.

Communication Policy

I. Outbound Communication Channels

MI Mold Finders utilizes a variety of communication channels to communicate important updates with clients, including but not limited to email, phone calls, SMS messaging, video conferencing, calendar events and download links. To work with MI Mold Finders, clients are required to have a reliable means of communicating through these channels. Communication across all channels may be monitored and recorded for quality and training purposes. Failure to respond timely may result in delays, destruction of samples, or forfeiture of monies paid.

All documentation produced by MI Mold Finders including reports, sample results, and other relevant findings are provided digitally via email and/or download links. We do not offer printed versions.

MI Mold Finders may use any variation of a recorded communication in connection with its marketing and promotion in the ordinary course; provided, however, that MI Mold Finders will not disclose or publish any such material containing personal, sensitive, or identifying information.

II. Inbound Communication Channels

Email is the most reliable communication method for contacting MI Mold Finders and the preferred channel for basic questions and non-urgent matters. Anyone may contact MI Mold Finders anytime by emailing info@mimoldfinders.com.

MI Mold Finders' standard office hours of operation are 9am-5pm EST. Anyone who wishes to speak with a member of the MI Mold Finders team may contact the office directly at 248-422-2633. The office phone number is also capable of receiving SMS messages.

If your call is not answered, leave a voicemail explaining the purpose of the call. Missed calls that do leave a voicemail may not receive a call back from our team. Although we try to return phone calls in a timely manner, the most reliable way to ensure time for a phone call is to email our team ahead of time and arrange a time for a member of our team to reach out.

III. Third Parties

MI Mold Finders does not work with clients by proxy. All necessary discussions, approvals, and payments for our inspection process must occur directly between the We Inspect team and the client for that appointment. Clients may not designate 3rd parties to act on their behalf for any part of the inspection process, including but not limited to landlords, attorneys, doctors, remediators, contractors, and family members. MI Mold Finders will not be liable for any failures or delays in the services because of its inability to communicate directly with a client. Delays may result in the destruction of samples or forfeiture of monies paid.

Except as provided for herein, all information resulting from our inspection process is confidential between MI Mold Finders and the client for that appointment and MI Mold Finders does not disclose or discuss results from an investigation with any 3rd parties without specific written authorization from the client. If a client wishes to authorize disclosure and/or discussion of their inspection results by MI Mold Finders with a 3rd party, they may send an email to info@mimoldfinders.com providing authorization that includes the 3rd party individual(s) name, email, phone number, and relationship to the client.

MI Mold Finders reserves the right to charge hourly for reviewing documentation with third parties.

IV. Use of Inspection Findings

We Inspect may use, disclose, and share any material produced because of the inspection process including but not limited to pictures, videos, and sample results for use in publicly available produced content such as social media and blog posts.

Client Policy

I. Release from Liability

MI Mold Finders is a mold inspection company - although we provide a remediation plan, we do not provide remediation services. All services provided are professional opinions only and are solely based on the scope of work conducted. Nor shall we be responsible for any fees, direct, indirect, or consequential damages arising from the use of the service. The service is provided "as is" without any warranty of any kind, either expressed or implied and MI Mold Finders makes no representations, warranties, statements, or guarantees except those expressly stated herein.

Further and irrespective of the sampling chosen and remediation strategy utilized: Mold is a type of fungus occurring naturally in the environment, found everywhere life can be supported and spread by means of microscopic spores borne in the ambient air and wind. Good housekeeping & maintenance practices are essential to prevent or avoid the recurrence of mold growth. If moisture is allowed to remain on a medium, mold and/or bacteria can develop or reoccur within 24 to 48 hours, no matter how sophisticated and successful the sampling and remediation techniques employed.

II. Preparation for Inspection

The client is required to prepare all areas for inspection. MI Mold Finders is not responsible for accessing, testing, or inspecting any areas which are not easily accessible, or which appear to create any health, safety, or security risk.

All contents should be removed from underneath all sink cabinets prior to the inspection.

Inspections and testing are limited to the areas we can physically observe and sample. MI Mold Finders shall not be required to move any items, or alter any circumstances, that prevent inspection of any specific area. It is required that all areas being inspected be cleared of items which would prevent the area(s) from being physically observed and sampled before the day of the inspection, as we do not move any personal items due to liability reasons. Therefore, if the area is obstructed by: Personal items, furniture, appliance, heavy equipment, building finishings, excessive flooding or other physically inaccessible areas (i.e., tightly confined crawl spaces, attics, or eaves) we may not be able to physically observe and test these spaces.

No other home service professionals or other companies performing high impact activities to the environment should be present on site the day of the inspection. This includes any kind of trade companies (plumbers, house cleaners, contractors, remediators, etc.) and the performance of disruptive activities to the environment of the home (construction, chemical treatments, etc.).

If the property has elevated, hard to reach areas that the client wishes to be inspected which require a ladder for access, it is required that they provide an A-Frame ladder for use by the Field Inspector. If any locations to be inspected do not allow for the Field Inspector to safely use the ladder, or the height is too tall, the Field Inspector can refuse the right to inspect the area without any further liability or obligation. Field Inspectors will not get on top of building roofs.

III. Impact on Property

Although the inspection process is generally non-destructive and non-intrusive, MI Mold Finders reserves the right to conduct activities that may cause some level of alteration or damage to property as part of the investigation. Examples include, but are not limited to, drilling holes for targeted sampling of potential problem areas and disassembly of ventilation system components for examination (including, but not limited to, heating ventilation and air conditioning). MI Mold Finders is not responsible for any property damage incurred because of the inspection process, nor is MI Mold Finders responsible for performing any maintenance, repairs, or other work on any such property (including equipment, systems, and appliances).

IV. Safety

By moving forward with booking an inspection the client assumes and accepts the risk that our team's actions in the home may lead to the possibility of increased risk of exposure to environmental contaminants within the property. It is the client's responsibility to vacate the property for the duration of the inspection if they are concerned about the potential health impacts of the inspection process.

MI Mold Finders, and its personnel (including Field Inspectors) reserve the right, without liability, to refuse inspection or access of any area that, in its sole discretion, poses a safety, health, or security risk. If at any time conditions on site appear unsafe for MI Mold Finders' inspection personnel, we reserve the right to postpone, cancel, or discontinue the inspection process as our team sees fit. Any reduction in the scope of services resulting from unsafe environmental conditions does not entitle the client to any level of reimbursement from the Inspection Deposit or other prior payments.

Client is responsible to disclose to MI Mold Finders and its personnel, including Field Inspectors, any circumstance, scenarios, conditions, or events that would reasonably be anticipated to (a) impair, limit, frustrate, or impede such individual's ability to access, inspect, and test any specific area or to perform the services generally or (b) pose a safety, health, or security risk to such personnel, or anyone else at the property.

V. Health and Medical Information

As a health-oriented company, MI Mold Finders strives to provide the best and most accurate information possible to educate clients on the potential impacts that indoor air quality problems can have on individual health. However, as an inspection company any information provided because of our inspection process or otherwise should not be taken as formal medical advice on the specific health symptoms experienced by any individual. One should always consult a qualified medical practitioner when seeking professional advice regarding personal health concerns.

VI. Deposit Forfeiture & Refusal of Service

In addition to any other remedies available by law, Clients who fail to respect the policies and integrity of MI Mold Finders' inspection process and its employees are subject to deposit forfeiture, meaning loss of Inspection Deposit without application towards future inspection appointments.

MI Mold Finders reserves the right to refuse service to anyone, regardless of prior work history or expressed need for our services.

VII. Inspection Appointment

Moving forward with the inspection process entitles client to book their "Inspection Appointment", which includes the collective series of meetings as follows:

·         Pre-Inspection Video Call (30 minutes)

·         Inspection (1-2 days, 3-20+ hours on site)

·         Inspection Review Video Call (60 minutes)

·         Report Review Call (30 minutes)

Additional meeting requests are subject to an hourly rate.

Post remediation inspection and verification services are not included within the scope of the initial inspection appointment. Any client interested in having these services performed on a property for which MI Mold Finders performed for a property in which our team has performed the initial inspection may do so by booking a separate appointment that will carry its own set of service and sampling fees.

VIII. Reports and Documentation

Approved sample plans come with an Investigation Report which includes photos and comments from the property inspection and recommendations for remediation from the areas where samples were approved and paid for by the client. A bulleted room by room summary of recommended remediation will be provided in the email sent with the investigation report and original lab results. All reports and documents provided by MI Mold Finders are final and are not subject to change requests from clients.

Remediation recommendations will not be provided for areas where samples were not collected and/or areas where samples were suggested but declined by the client. If all samples are declined, no report will be provided. If a report is requested prior to samples being approved or after samples are declined, a fee for generating the report may be charged. Additional documentation other than the Investigation Report, original lab results and bulleted room by room summary of recommended remediation protocols may be prepared for an additional fee and hourly rate for developing documentation.

Legal Terms

I. Limitation of Liability


II. No Warranties; Disclaimers

MI Mold Finders' services are provided "as is" and, as with any service, subject to certain degrees of error, inconsistencies, or flaws. MI Mold Finders makes no warranties, promises, or guarantees, and expressly disclaims all such warranties, promises, or guarantees, express or implied, related to the services and these terms and conditions, except for those expressly stated herein. MI Mold Finders specifically disclaims any warranties, promises, or guarantees concerning any specific result of its services and/or products, including but not limited to any warranty, promise, or guarantee (a) identifying all incidences of mold at any given property or (b) ensuring that the proposed remediation plan will be without error; or (c) guaranteeing no recurrence of mold at any inspection site.

MI Mold Finders may not identify or locate all incidences of mold or water damage at the inspection site. MI Mold Finders is not responsible for identifying, locating, or resolving any other conditions or scenarios at any test site that may present a threat to person or property, including but not limited to existing structural damage, asbestos, chemicals/gas, or other species of microbial growth.

III. Indemnification

In addition to any other obligations of indemnification herein, MI Mold Finders shall not be liable for, and client shall indemnify, defend, and hold MI Mold Finders (and its members, shareholders, officers, directors, employees, managers, agents, and those acting on their behalf) harmless from, any claims, charges, losses, judgments, penalties, fines, causes of action, damages, costs, fees, expenses, or liabilities (including reasonable attorneys' fees) (collectively, the "Losses") incurred by client, MI Mold Finders, or any third party as a result of or related to (a) MI Mold Finders' authorized disclosure to any 3rd party pursuant to these terms and conditions; (b) client's negligence, gross negligence, or willful misconduct; (c) the services provided by MI Mold Finders hereunder; and (d) client's breach of these terms and conditions.

IV. Non-Disparagement

To the extent permitted by law, you agree not to, directly or indirectly, disparage MI Mold Finders, its affiliates, management, staff, current or former employees, or its services in any manner, forum or form, whether electronic or otherwise. The term "disparage" includes, comments or statements about that could reasonably be expected to adversely affect MI Mold Finders' business, reputation, personnel, or interests. The term "disparage" includes statements, or postings on any social networking or other internet website (including but not limited to Yelp, Google, Twitter, Facebook, LinkedIn and Instagram), which could adversely affect MI Mold Finders' business, reputation, or interests.

V. Entire Agreement; Amendment; Waiver

These terms and conditions constitute the sole and entire agreement of the parties with respect to the services and subject matter herein, and supersede all prior and contemporaneous understandings, agreements, letters of intent, term sheets, memorandum, representations, and warranties, both written and oral, with respect to such subject matter. These terms and conditions may only be amended, modified, or supplemented by an agreement in writing signed by the parties. No action or inaction by any party shall be considered a waiver of any such right or obligation hereunder, unless agreed upon in writing.

VI. Assignment

These terms and conditions, and any rights and obligations thereunder, may not be assigned by the client to any other person or non-party without MI Mold Finders' express written consent.

VII. Choice of Law

These terms and conditions, and all services provided hereunder, shall be governed by the laws of the State of Michigan, without regard to its conflicts of law's provisions. Any dispute, controversy, claim, or action arising hereunder shall be subject to the exclusive jurisdiction of the courts of the State of Michigan. THESE TERMS AND CONDITIONS, THE SERVICES, AND ANY WRITTEN REPORTS PROVIDED TO YOU BY MI MOLD FINDERS DO NOT CONSTITUTE A WARRANTY, PROMISE, OR GUARANTEE OF ANY KIND; NOTHING CONTAINED HEREIN SHALL SUBSTITUTE OR ALTER ANY DISCLOSURE STATEMENT AS MAY BE REQUIRED BY APPLICABLE LAW.